http://www.thedaily
Although humorously told, it is a sad yet true phenomena that has been
deep rooted in the work culture of Bangladesh as a whole...
Excerpts..
"
Have you been to some office to resolve a household or personal matter
when you have been told "Kalkey ashen (K-A)? (Come tomorrow!)"
...In Bangladesh, unfortunately, and even to this day, K-A has become a
way of life; telephone connections, electricity service, water supply, gas
bills, car inspections, school admissions, university registrar's offices,
passport office, and on and on.
Imagine this; your telephone bill is grossly over the average and you need
to get it corrected...
taken care of in a few minutes -- over the telephone -- where the service
staff explains all the calls you made and where the charges came
from...for an error....the resolution is immediate with a sincere apology.
Many organisations will even compensate. They call it "service recovery."
What happens in Bangladesh? For one thing, it may take a better part of
the day to even find the office or person responsible for addressing the
discrepancy. You are then bounced around from one office/person to the
next like an electron in search of who "might" be able to assist you....
when you finally discover the right person, the peon casually tells you:
"Char tow chit-ey nai (sir is not in his seat)!" ............
Reaz Shaheed
Network and Systems Administrator
American International School/Dhaka
"Three things are real... God, human folly and laughter. Since the first
two are beyond our comprehension, we must do the best we can with the
third."
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